We want you to be happy with your purchase. If you have any issue with your order, please contact us and we will be happy to assist.
Returns
We accept returns for eligible products within 30 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be in its original packaging.
- Proof of purchase may be required.
Due to hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return unless they arrive damaged or defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide your order number and clear photos of the product and packaging so we can review the issue and provide an appropriate solution.
Refunds
Once your return is received and approved, we will process your refund through the original payment method, where applicable.
Refund processing times may vary depending on your payment provider or bank.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or opened beauty and skincare products
- Products without original packaging
- Gift cards
- Items marked as final sale
Exchanges
If you receive a damaged, defective, or incorrect item, we may offer a replacement where available.
Contact Us
For return or refund questions, please contact us:
Email: mohammaddawood24102005@gmail.com
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